Our Story
A New Era of ICT Support
The Bank of South Sudan (BoSS) Helpdesk was officially launched in August 2024, marking a significant milestone in the Bank’s commitment to providing efficient and reliable technical support to its staff. Driven by the mission to ensure a stable and secure ICT environment to facilitate the Bank’s mission of price stability and sustainable growth, the Helpdesk is dedicated to delivering exceptional service and empowering BoSS employees to achieve their goals.
Our core values of excellence, customer focus, teamwork, and innovation guide our approach to support. We are committed to:Delivering exceptional service: Providing timely and effective solutions to meet the diverse needs of our users. Putting our customers first: Understanding your unique requirements and tailoring our support accordingly. Collaborating for success: Working together as a team to share knowledge and find the best solutions. Embracing innovation: Staying at the forefront of technology to offer cutting-edge support and improve efficiency.
The BoSS Helpdesk is more than just a service desk; it’s a partner in your success. We are here to support you every step of the way, ensuring that technology empowers you to achieve your goals and contribute to the Bank’s mission.
Our Mission
To provide efficient and timely technical support,
ensuring a stable and secure ICT environment to facilitate the Bank’s mission of price stability and sustainable growth.
Excellence
We strive for the highest standards of service,
continuously seeking to improve our knowledge, skills, and processes to deliver exceptional support.
Customer Focus
Your needs and satisfaction are our top priority.
We are committed to understanding your concerns, providing timely solutions, and exceeding your expectations.
Teamwork
We believe that collaboration and shared knowledge are essential for providing comprehensive and effective support.
Innovation
We stay up-to-date with the latest technologies and best practices to provide you with innovative and efficient solutions.
We are always exploring new ways to improve our services and enhance your experience.
Meet Our Team
Discover the heart of our organization through our staff spotlight. Get to know the dedicated individuals who drive our success. Learn about their roles, experiences, and contributions to BoSS.
James Luba
DG -ICT
Kwathi Ayik
Deputy Director – ICT
Francis Mel
ICT
Bull Koriom
ICT
Inyaga Alfred
Network Admin
Stephen Maring
Network Admin
Gony Reath
Network Admin
Ireneo Richard
Network Admin
Charles Juma
SWIFT Admin
Mayen Daniel
SWIFT Admin
Web Developer
Emmanuel Madut
Inventory
Dut Majak
Software Engineer
Nyandeng Abdalla
CBS Admin
Nicholas Mono
CBS Admin
Mojwok John
CBS Admin
William Deng
CBS Admin
Deng Garang
CBS Admin
Patrick Juma
Wau Branch – CBS Admin
Yel Joseph
Nimule Branch – CBS Admin
Amia John
Yei Branch – CBS Admin
Achol Majak
Helpdesk
Rita Scopas
Network Admin
Samuel Kuajien
SWIFT Admin
Edwin Micheal
Executive Office
Dau Atem
Systems Admin
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Have Any Questions?
We’re here to help! Need assistance with your account, technical support, or have general inquiries? Our dedicated support team is ready to assist you. Contact us through our online contact form or reach out directly.
